Frequently Asked Questions

We offer fast delivery within 40 minutes for most locations. Delivery times may vary based on your location and product availability. You'll receive real-time tracking updates once your order is shipped.

We offer free delivery

No

You can change your delivery address within 20min of placing your order. After that, please contact our customer support team immediately, and we'll do our best to accommodate your request.

We only accept returns or replacements if the customer receives an item different from what was ordere

Refunds are typically processed within 5-7 business days after we receive your returned item. The time it takes for the refund to appear in your account depends on your payment method and bank.

Yes, we offer exchanges for size, color, or different products. You can initiate an exchange through call us .

We accept all major credit cards (Visa, MasterCard), MTN Momo and Cash on delivery. All payments are processed securely through encrypted channels.

Yes, we use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.

Currently, we only support one payment method per order. However, you can use gift cards along with your primary payment method during checkout.

You can track your order by calling us +250 796 356 558

You can cancel or modify your order within 10 min of placement. After that, the order enters processing and cannot be changed. Please contact customer support for urgent requests.

for account creation reach out to us support@fasita.rw

Yes, we guarantee that all products sold on our platform are 100% authentic. We work directly with brands and authorized distributors to ensure product authenticity.

Most electronics and appliances come with manufacturer warranties. Warranty information is provided on each product page. We also offer extended protection plans on select items.

You can sign up for restock notifications on the product page. We typically restock popular items within 1-2 weeks. You can also contact us for estimated restock dates.