Frequently Asked Questions

We offer fast delivery within 40 minutes for most locations. Delivery times may vary based on your location and product availability. You'll receive real-time tracking updates once your order is shipped.

We offer free shipping on orders over $50. For orders below $50, a flat rate of $4.99 applies. Express delivery options are available at an additional cost.

Currently, we ship within the United States only. We're working on expanding our international shipping options in the near future.

You can change your delivery address within 1 hour of placing your order. After that, please contact our customer support team immediately, and we'll do our best to accommodate your request.

We offer a 30-day return policy for most items. Products must be in original condition with tags attached. Some items like perishable goods and personal care products may not be eligible for return.

Refunds are typically processed within 5-7 business days after we receive your returned item. The time it takes for the refund to appear in your account depends on your payment method and bank.

Yes, we offer exchanges for size, color, or different products. You can initiate an exchange through your account dashboard or contact our customer service team for assistance.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Amazon Pay. All payments are processed securely through encrypted channels.

Yes, we use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.

Currently, we only support one payment method per order. However, you can use gift cards along with your primary payment method during checkout.

You can track your order by logging into your account and visiting the 'Order History' section. You'll also receive email notifications with tracking links at each stage of the delivery process.

You can cancel or modify your order within 1 hour of placement. After that, the order enters processing and cannot be changed. Please contact customer support for urgent requests.

Click on the 'Account' icon in the top navigation and select 'Create Account'. You'll need to provide your email address and create a password. You can also sign up using your Google or Facebook account.

Yes, we guarantee that all products sold on our platform are 100% authentic. We work directly with brands and authorized distributors to ensure product authenticity.

Most electronics and appliances come with manufacturer warranties. Warranty information is provided on each product page. We also offer extended protection plans on select items.

You can sign up for restock notifications on the product page. We typically restock popular items within 1-2 weeks. You can also contact us for estimated restock dates.