Privacy Policy
Last updated: May 2025
Your privacy matters to us. This policy explains exactly what information we collect, how we use it, and how we keep it safe.
1. Introduction
Fasita ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our platform in Rwanda.
2. Information We Collect
We collect the following types of information: • Personal details: name, phone number, and email address provided when placing an order or contacting us. • Delivery information: your delivery address and location preferences. • Order data: items ordered, payment method (not full card details), and order history. • Device & usage data: browser type, IP address, pages visited, and interaction data collected automatically to improve our service. • Communications: messages you send us via phone, email, or our contact form.
3. How We Use Your Information
We use your information to: • Process and deliver your orders. • Send order confirmations, updates, and delivery notifications via SMS or phone. • Respond to your inquiries and provide customer support. • Improve our platform, products, and delivery experience. • Comply with legal obligations under Rwandan law. • Send occasional promotional offers (you can opt out at any time).
4. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information only with: • Delivery partners who need your address and phone number to complete your order. • Payment processors to handle your transaction securely. • Service providers who help us operate our platform (e.g., hosting, analytics) under strict confidentiality agreements. • Law enforcement or regulatory authorities if required by law.
5. Data Storage and Security
Your data is stored on secure servers. We implement industry-standard security measures including encryption, access controls, and regular security reviews. While we take every precaution, no system is completely immune to breaches, and we cannot guarantee absolute security.
6. Cookies and Tracking
We use cookies and similar technologies to remember your location preferences, maintain your session, and understand how our platform is used. You can disable cookies in your browser settings, though some features may not function correctly without them.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. Order records are typically kept for a minimum of 5 years as required by Rwandan tax regulations. You may request deletion of your account data at any time (subject to legal retention requirements).
8. Your Rights
Under applicable Rwandan law and best-practice data protection principles, you have the right to: • Access the personal data we hold about you. • Request correction of inaccurate data. • Request deletion of your data (where legally permitted). • Opt out of marketing communications at any time. • Lodge a complaint with the relevant authority. To exercise any of these rights, contact us at info@fasita.rw or call 0796 356 558.
9. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data, we will delete it promptly.
10. Third-Party Links
Our platform may contain links to third-party websites (e.g., social media). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or contacting you directly. Continued use of Fasita after changes are published constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out: Phone: 0796 356 558 Email: info@fasita.rw Address: Ingenzi Building, 2nd Floor, KG 541 St, Kigali, Rwanda
Questions about your data? Call us on 0796 356 558 or email info@fasita.rw— we'll respond within 24 hours.